01 Introduction and strategy 02 Measuring and managing sustainability 03 Climate change related disclosure 04 Strengthening our foundation 05 Our universal principles 02.5 Customers The Business Master Platform also showcases the Allianz Customer Model philosophy by providing one look and feel and an outstanding user experience that gives our customers, agents and partners anywhere in the world the same experience and satisfaction when interacting with Allianz. For example, the claims tracker provides full transparency to customers throughout the claims process. Customers can easily access the tracker and navigate with just a few clicks to choose the preferred settlement option and repair shop, and receive confirmation of the repair appointment with a rescheduling option. Currently, more than 20 different assets have been implemented across five operating entities. Responsible sales Allianz Group Sales Compliance Standard aims to promote and protect the interests of our customers. It is designed to promote transparency and ensure fair, honest and responsible treatment of Allianz customers in their purchase of our financial products and their dealings with us. The Standard, managed by Group Compliance, has set out the foundation for a comprehensive customer protection framework created to ensure all Allianz entities adhere to its prudential norms and robust protection. It covers five key areas to address conduct risk: Product Oversight and Governance; Incentives and Steering of Distributors; Standard of Distribution; Sales Force Selection and Training; and Monitoring and Reporting. The Standard reflects our strong commitment to fairness and transparency as outlined in Allianz’s Code of Conduct. The Code emphasizes that being fair and transparent with our customers is the best way to gain the long term trust of our customers. Allianz Group Sustainability Report 2022 77