01 Introduction and strategy 02 Measuring and managing sustainability 03 Climate change related disclosure 04 Strengthening our foundation 05 Our universal principles 05.1.1 Target and achievement tables Sustainability in our organization and business activities continued Targets and achievements: responsible consumer / sales Topic Board targets 2022 Achievements 2022 Targets 2023 Targets and commitments 2024 and beyond Reference Global NPS performance 1 Digital NPS tracking. Achieved 58% Loyalty Leaders. Our ambition for 2023 is to continue working on the Allianz customer experience so we improve our global Loyalty Leaders performance and meet the 2024 digital NPS targets. Our Group ambition is to reach 50% Loyalty Leaders by 2024. For further insights into our global customer satisfaction, please refer to section 02.5 and table CS-1 . Also refer to our Non-Financial Statement, section Responsible consumer/ sales, p. 66. Allianz Group Sustainability Report 2022 132